Cancellation Policy
Cancellation Policy
Shared Experiences:
We offer free cancellation until 48 hours prior to your shared experience start time, unless otherwise listed on your confirmation document. Please call at least 48 hours prior to the start time to reschedule or cancel and receive a full refund. Unfortunately, any cancellations received within 48 hours of your shared experience, as well as no-shows, will not be refunded.
Private Experiences:
We have a 7-day cancellation policy for all private tour and transfer experiences, unless otherwise listed on your confirmation document. Please call at least 7 days prior to your transfer to reschedule or cancel and receive a full refund. Unfortunately, any cancellations received within 7-days of your tour or transfer, as well as no-shows, will not be refunded.
Airline schedule changes/late arrivals:
We will be accommodate airline schedule changes and late arrivals when and where possible. Unfortunately, it may not be possible to accommodate such changes, however Explore Banff Tours and Transfers Inc. will do everything reasonable within its power to accommodate such situations. Where Explore Banff Tours and Transfers Inc. cannot accommodate such situations, we will liaise with other local suppliers to attempt to find an alternative transfer arrangement, however Explore Banff Tours and Transfers Inc. cannot and does not make any guarantee in finding an alternative travel arrangement. In the event that the change cannot be accommodated and an alternative transfer arrangement cannot be provided, you may be eligible for a refund. We recommend purchasing Trip Protection Cancellation at the time of booking, in addition to travel insurance.
Cancellation Circumstances and the Coronavirus (COVID-19):
After the declaration of COVID-19 as a global pandemic on March 11, 2020 by the World Health Organization, our standard cancellation policies apply because COVID-19 and its consequences are no longer unforeseen or unexpected. Please read our cancellation policy thoroughly and ensure you understand all travel requirements to arrive on time for your tour in Canada. We encourage all travellers to purchase independent travel insurance to protect them in the event that they are delayed for any reason, including any related to the COVID-19 pandemic.
We reserve the right to cancel transfers due to unforeseen circumstances:
In the event of a cancellation on our part, you will be refunded by Explore Banff Tours and Transfers Inc. Explore Banff Tours and Transfers Inc. cannot be held liable for any injuries, losses or damages in any such way.